Claire Stanley, from the American Council of the Blind, sits on the Air Carrier Access Act (ACAA) Advisory Committee required under the Federal Aviation Act (Faa) Reauthorization Act of 2018. The committee is discussing issues surrounding accessible customer service for travelers with disabilities. Such topics should be considered when making air travel accessible and usable by all persons.
It is imperative that AmTrak services are not cut down or eliminated. Persons with disabilities rely heavily on public transportation, including AmTrak, and such services must remain consistent.
Make the creation of regional transit authorities easier. For example, Milwaukee tried to establish one, and was blocked by the state legislature (some who, oddly, didn't seem to mind another significantly more white metro area trying to establish one). States should not be able to block the creation of RTAs, nor impede their ability to create fees or taxes to support if the counties choose to.
1. In theory, someone with a disability could use paratransit to connect to the regional route, take the regional route to the other city, and then use paratransit to get to their final destination.... more »
Passengers with disabilities have the right to accessible air travel, including the provision of accessible announcements. We urge the DOT to mandate visually accessible announcements for deaf and hard of hearing passengers, tactile-accessible announcements for DeafBlind passengers, and clearer audible announcements for blind and vision impaired passengers.