I live in New York City and I've found that many of the stations here are not accessible. It would be great if this changed in the near future.
You should have wifi beacons
When my elderly and disabled husband and I boarded a subway train, the train moved forward almost immediately before we could quickly fold up the walker and stow it at a seat. As it lurched forward, my husband fell backward. Fortunately, he was not badly hurt. We haven't ridden since. There must be a better way.
Offer to assist individuals and guide them to and from vehicals
I have often found that audible information is inaccessible to people who have a hearing loss or are Deaf. The solution is more and better visual signboards to provide both station information and emergency alerts and information. If a station provides videos, captioned videos are a must.
As a side-effect to inconsistent, unfamiliar or complex transportation payment systems, it sometimes takes a minute or two to navigate the payment process. It is important, even if one is familiar with the payment system, that individuals feel safe taking out their wallet to pay for their fares. This typically means these facilities need to be in well-lit, open areas with security cameras when possible.
FTA should require all bus manufactures to equip buses with a sensor to indicate to Operators the need to deploy the bus ramp when a wheel chair or mobility device is secured in the priority seating area.
There should be a safety bell sensor indicating that the ramp has not been deployed to avoid any potential accidents or mishaps.