Payment

Payment

Please share barriers you have experienced in paying for any part of your trip. Consider trips across various modes. Include details on the accessibility of the payment system including physical usability, as well as ease of use. Share potential solutions you may have for improvement, including new technologies that might be useful.

(@kirving)

Payment

Universal Transportation Benefit and Debit System

The Universal Transportation Benefit and Debit System is a three prong system which includes an unified transportation cost nationwide, a transportation benefit allotment for individuals that opt in, and a one card benefit debit system. (1) There should be a Unified Transportation Benefit Cost for fixed route and paratransit. (2) Transportation, much like SSI, should be a nationwide benefit that is a consideration... more »

Voting

1 vote
1 up votes
0 down votes
(@tkentkeyser)

Payment

Paper money and coins, even tickets hard to manage by hand

As a quadriplegic with pretty good hands and fingers control, paper money and coins, even tickets are hard for me to manage by hand.

 

The time for digital payment systems on paratransit and transit services has arrived. Can’t Federal Transit Administration develop a general app that local transit and paratransit services could adopt? Please?

Voting

2 votes
2 up votes
0 down votes
(@aoberg8670)

Payment

Consideration of riders who only use cash

Many Transit agencies are moving toward cashless fare options. While this is good for may riders, it can be burdensome to many low income riders or riders with disabilities. Keeping a cash option allows for more access to transportation, especially for those with low vision that may have a difficult time seeing the fare loading machine and would be uncomfortable with having to use voice technology to add funds.

Voting

2 votes
2 up votes
0 down votes
(@stsuroviec)

Payment

Make it easy to use HCBS waiver funds for Uber, Lyft, etc.

Uber and Lyft don't want to become Medicaid enrolled providers, for good reason. A person on HCBS medicaid waiver who wants to work should be able to use waiver funds to pay for rides-on-demand without the Ubers and Lyfts of the world having to become Medicaid providers. Other transportation providers can be bureaucratic, cumbersome, and not responsive to consumer neeeds. People with disabilities who work need to get... more »

Voting

5 votes
5 up votes
0 down votes
(@jtowler)

Payment

IRWE for Lyft or Uber

Lyft and uber go other places that public transportation, and maybe only means of transportation. They cannot use it as work related expense for transportation though with SSI. Also look at ways medicaid could maybe make like a food stamp card but as transportation

Voting

7 votes
7 up votes
0 down votes
(@cajellen)

Payment

Smartcards

Smart cards for disabled, poor, unemployed and aged should be sent via mail or on-line (customer to print codes on printer paper) for free passage. Mailing cards with Social Security authorization would ensure accurate application and use.

Voting

7 votes
7 up votes
0 down votes
(@zapowell)

Payment

Combining Fixed-Route and Paratransit Payment Options

The majority of public transportation providers have separate procedures for fixed-route and paratransit fares. While many fixed-route providers are beginning to transition to electronic payment, paratransit fares still require physical tickets or cash. Funding opportunities and technical assistance should be offered to public transportation providers to combine the fare purchase systems for fixed-route and paratransit... more »

Voting

8 votes
8 up votes
0 down votes
(@cajellen)

Payment

Audible purchase of tickets

Blind passengers should have some means to purchase tickets before travel (on-line) or using an audible device with prompts and responses to generate a ticket using an account established with transit system that requires voice recognition or eye scan to avoid identity theft by bystanders using technology to copy the aforementioned.

Voting

2 votes
2 up votes
0 down votes
(@epolicyworks)

Payment

Remove Barriers for Funding

My personal belief is that those who are unemployed, disabled or not, and actively seeking work should be allowed to use public transit for free. Shared Ride Services (SRS) trips should be free to those disabled individuals who need to purchase passes for public transit on-site or receive ID's for available discounted fees and charges. Where I live in Spotsylvannia County, VA the fees for SRS were raised 120% in one... more »

Voting

9 votes
9 up votes
0 down votes
(@andyberan)

Payment

Chicago

Just returned from Chicago. While there are a lot of accessibility issues remaining, payment on the EL and subway was easy and fast. Just touched my phone or smartwatch to the reader and I was through. This obviously is much easier for everyone - but especially for those with limited mobility and reach. Would love to see these readers everywhere.

Voting

3 votes
3 up votes
0 down votes
(@jshanley)

Payment

Consistency in payment types and processes

I travel quite a bit and always find it difficult to navigate different fare systems. The methods to purchase fare cards are different across the country - and even within my own community. I have 17 fare cards in my wallet - each from a different system. Why can't there be consistency in how I buy a ticket, how I use the ticket (swipe or insert), and the ticket itself?

Voting

13 votes
13 up votes
0 down votes
(@charles.bean)

Payment

Access to pass/Ticket Dispensers

So often you arrive to a new stop and you need new passes. The access to the ticket dispenser is lowered, but the access to entering funds and choosing number of tickets is too high to make a selection and in some cases to read. These types of dispensers should have two locations for accepting funds and dispensing tickets/passes - high for the able bodied and low for those short in stature and who sit in a low position... more »

Voting

9 votes
9 up votes
0 down votes
(@charles.bean)

Payment

Lower where money/cards and quality of tickets being purchased

So often you arrive to a new stop and you need new passes. The access to the ticket dispenser is lowered, but the access to entering funds and choosing number of tickets is too high to make a selection and in some cases to read. These types of dispensers should have two locations for accepting funds and dispensing tickets/passes - high for the able bodied and low for those short in stature and who sit in a low position... more »

Voting

7 votes
7 up votes
0 down votes