Claire Stanley, from the American Council of the Blind, sits on the Air Carrier Access Act (ACAA) Advisory Committee required under the Federal Aviation Act (Faa) Reauthorization Act of 2018. The committee is discussing issues surrounding accessible customer service for travelers with disabilities. Such topics should be considered when making air travel accessible and usable by all persons.
Functioning, well maintained and equitable quantities accessible vending machines should include both braille and auditory components. They should be easy to locate and should be accessible for a person with a visual impairment to be able to complete the process of purchasing a fare card with the assistance of another person. Additionally, if the card needs to be activated to collect a fare the location of this machine... more »