AV developers should consider that some users will bring service animals into the vehicle
Wayfinding and safety information should be available to blind and low vision users, including tools for finding the vehicle, safely exiting the vehicle (avoiding getting out in oncoming traffic), and finding the door to one's destination.
AV developers should ensure that users who are Deaf or hard of hearing are able to interact with the vehicle through alternatives to voice-activated controls.
States should not require driver's licenses to operate a highly automated vehicle; this would prevent those who are blind, older Americans who have lost the ability to drive, and people with cognitive disabilities from reaping the benefits of the technology.
AV developers need to leverage the user's smart phone, since accessibility features are built in that can allow the user to interact successfully with an app that sets pickup location, destination, and other vehicle controls while en route (e.g. the Lyft or Uber app).
Transportation network companies should require that the vehicles they purchase from OEMs be accessible.
AVs will need an automated tie-down mechanism to secure wheelchairs since there will not be a driver to assist.
Standards are needed to ensure that AVs can accommodate all wheelchair sizes and weights, using low floors, ramps, or lifts, and standards are needed for wheelchairs to ensure they can be used in/with AVs.
OEMs should design accessible vehicles from the ground up, rather than retrofitting existing vehicle designs, which involves major, invasive electronic and hardware modifications.