As we discussed in the April 7 session, many people with disabilities - including older adults with dementia, people with cognitive disabilities, and people with vision disabilities - currently rely on some sort of human assistance when using transportation. This can be in the form of volunteer drivers providing "door to door" service to ensure people get to their destinations safely, help with entry and exit, or communications with emergencies. These things cannot easily be automated yet are essential for people's access.
Two ideas include:
- some sort of easily accessed communication system that connects passengers to humans for information on emergencies, changes in route, or arrival/departure notification. This could be very helpful for people with disabilities that affect navigation.
- mandates for staff on board larger vehicles to provide assistance as necessary, and options for staff to accompany vehicles for riders with disabilities on request. This can help with safe entry/exit and orientation.